Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Voicenta (the “Service”), operated by CloudBliz LLC, a Delaware limited liability company (“Voicenta”, “we”, “us”). By creating an account, purchasing a subscription, or using any part of the Service, you agree to be bound by these Terms.

1. The Service

Voicenta is a software-as-a-service platform that lets businesses deploy AI-powered voice and WhatsApp agents. The Service includes the dashboard at my.voicenta.com, associated APIs, webhook endpoints, phone number provisioning, usage analytics, and any related functionality.

2. Accounts

You must provide accurate, current, and complete information during registration. You are responsible for safeguarding your password and for all activity under your account. You must notify us immediately of any unauthorized access.

The Service is intended for businesses and individuals eighteen (18) years of age or older. If you are creating an account on behalf of a company, you represent that you have authority to bind that company to these Terms.

3. Subscriptions & Payments

Paid plans are billed monthly in advance in the currency you select at checkout. Payment is processed by Paystack or Flutterwave depending on your choice. By subscribing, you authorize us to charge your selected payment method on a recurring basis until you cancel.

Included minutes and messages reset at the start of each billing cycle. Usage beyond your plan’s allotment is charged at your plan’s overage rate, which you can review at any time on your billing page.

We may change plan pricing from time to time. We will give you at least thirty (30) days’ notice before a price change affects your account, and you may cancel before the new price takes effect.

4. Cancellation & Refunds

You can cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of your current billing cycle; you retain access until that date. Fees already paid are non-refundable except where required by applicable law or where we are at fault.

5. Acceptable Use

You agree not to use the Service to:

• Make unsolicited calls or messages that violate anti-spam laws (TCPA, CAN-SPAM, Nigerian NCC regulations, Kenya ICT Act, similar statutes elsewhere)
• Impersonate any person or entity, or misrepresent your affiliation
• Harass, defraud, or harm callers or recipients
• Collect sensitive personal data (payment card numbers, national ID numbers, medical records) via the Service unless you have your own lawful basis and appropriate safeguards
• Reverse-engineer the Service or attempt to access it in any way other than through the provided interfaces
• Use the Service to generate content that is unlawful, harmful, defamatory, or that infringes intellectual property rights

We reserve the right to suspend or terminate accounts that violate this section, with or without notice, in our sole judgment.

6. Call Recording & Regulatory Compliance

Calls and WhatsApp conversations may be recorded and transcribed so the AI can respond intelligently and so you can review interactions. You are solely responsible for obtaining any consent required by the jurisdictions of the callers and recipients you engage with. This typically includes disclosing that AI may be answering and that the call may be recorded.

7. Phone Number Provisioning

Phone numbers you provision through the Service are sourced from our upstream carriers (Twilio and DIDWW). You are the end-user of record for regulatory purposes. Numbers must be used in compliance with the regulations of the country in which they are issued. Certain countries require KYC documentation, which we or our carriers may request from you.

If you release a number, the number may be returned to the pool and reissued. We are not responsible for calls or messages sent to a number after release.

8. Third-Party Services

The Service integrates with third parties including Twilio (telephony), Deepgram (speech-to-text), OpenAI (language models), ElevenLabs (voice synthesis), Paystack and Flutterwave (payments), and DIDWW (African number provisioning). Their respective terms apply to content and data routed through their systems.

9. Intellectual Property

Voicenta and all its underlying software, design, trademarks, and content are owned by CloudBliz LLC. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service during your subscription. You retain ownership of the content you configure (agent system prompts, business data) and the recordings of conversations on your numbers, subject to the data-processing terms in our Privacy Policy.

10. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, express or implied. We do not guarantee that the AI will answer every question correctly, that calls will never fail, or that the Service will be uninterrupted. AI responses are generated automatically; you are responsible for reviewing them before relying on them for commercial, legal, medical, or financial decisions.

11. Limitation of Liability

To the maximum extent permitted by law, Voicenta’s total liability to you for any claim arising from or related to the Service is capped at the greater of (a) the fees you paid in the three (3) months preceding the event giving rise to the claim, or (b) one hundred United States dollars (USD 100). We are not liable for indirect, incidental, special, consequential, or punitive damages.

12. Indemnification

You agree to indemnify and hold harmless Voicenta, its officers, employees, and affiliates from any claims, damages, or expenses (including reasonable legal fees) arising out of (a) your use of the Service, (b) your violation of these Terms, or (c) your violation of any law or the rights of any third party (including callers and recipients).

13. Termination

Either party may terminate this agreement at any time by cancelling the subscription. We may terminate immediately for breach of these Terms, for fraudulent activity, or where continuing to provide the Service would put us or others at material risk.

14. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules. Disputes will be resolved in the courts of Delaware, or (at your option) in the courts of your country of residence where required by local law.

15. Changes to These Terms

We may update these Terms occasionally. When we do, we’ll post the new version on this page and update the “last updated” date. Material changes will be announced by email or a dashboard notice at least fourteen (14) days in advance. Continuing to use the Service after the changes take effect means you accept them.

16. Contact

Questions about these Terms can be directed to peter@cloudbliz.com.